> ## Documentation Index > Fetch the complete documentation index at: https://docs.bgms.live/llms.txt > Use this file to discover all available pages before exploring further. # FAQ > Frequently asked questions about using BGMS # Frequently Asked Questions (FAQ) Common questions about using BGMS. ## Search Related ### Search doesn't work You need to set up Google Access Token to use the search function. 👉 [Set up Search Function](https://docs.bgms.live/en/search.md) ### Can I add music without search? Currently, you cannot add music without Google Access Token. The YouTube URL direct input feature is under development. 👉 [Set up Search Function](https://docs.bgms.live/en/search.md) ## Invitation Related ### Invitation email didn't arrive Please check: * Verify you invited with Gmail account * Check spam folder * If Google Workspace, check admin settings ### Can I invite with non-Gmail emails? No, BGMS only supports Gmail and Google Workspace accounts. ## Channel Related ### How many channels can I create? You can create up to **3 channels**. ### How do I delete a channel? You can find the delete option in channel settings. ### What is a Ghost Channel? A Ghost Channel is a **frozen state** that occurs when the channel owner leaves the channel. When a channel becomes a Ghost Channel, member management features like invitations and playlist additions/deletions are restricted, but existing members can still enjoy content through the player. > [!WARNING] > > Once a channel becomes a Ghost Channel, it cannot be recovered. ### What happens when all members leave a channel? If all existing members leave the channel, the channel will be deleted. Please be careful! ## Playback Related ### Are there really no ads? Yes! YouTube music played through BGMS doesn't show mid-video ads. (Banner ads at the bottom may still appear) ### What happens when multiple people add music simultaneously? They're added to the playlist in order. Like a jukebox, everyone can enjoy music together! ## Troubleshooting ### Music won't play **Please check the following:** 1. **Verify Google Access Token** * Confirm that Google Access Token is set up correctly * Check if token expiration hasn't passed * See [Set up Search Function](https://docs.bgms.live/en/search.md) to reconfigure 2. **Check internet connection** * Verify Wi-Fi or mobile data connection status * Try reconnecting if connection is unstable 3. **Clear browser cache** * Delete browser cache and cookies * Refresh the page 4. **Try on a different device** * Sign in with the same account on another device to test * This helps identify if the issue is device-specific **If these steps don't resolve the issue, please contact [cs@bgms.live](mailto:cs@bgms.live).** ### "This video can't be played" error **Why this error occurs:** * YouTube has restricted playback of that music (geographic restrictions, licensing issues, etc.) * The music has been deleted from YouTube * Your YouTube account has playback restrictions **Solutions:** 1. **Find an alternative version** * Try searching for the same song by a different uploader * Look for the music on the artist's official channel 2. **Re-login to your account** * Reset your Google Access Token * Log in to your account again 3. **Check VPN usage** * If using a VPN, try disabling it before playing * Geographic restrictions may be the cause **If only specific songs produce this error, try playing other music.** ### Invitation email didn't arrive **Things to check:** 1. **Check spam folder** * Look in Gmail's spam/junk folder * Check other mail tabs in Gmail 2. **Check email filters** * Go to Gmail Settings > Filters and Blocked Addresses * Look for [cs@bgms.live](mailto:cs@bgms.live) or related domains * Delete any blocking filters 3. **Google Workspace admin settings** * If using a company Google Workspace account, ask admin if email reception is restricted * Your admin may have restricted incoming emails from external sources 4. **Request invitation again** * Ask the channel owner to resend the invitation * Wait a few minutes and check again **If emails still don't arrive, contact [cs@bgms.live](mailto:cs@bgms.live).** ### Multiple people controlling at the same time seems chaotic **This is expected behavior!** BGMS is designed as a jukebox system: * **Simultaneous additions**: When multiple people add music at the same time, they're queued in the order they were added * **Sequential playback**: When one song ends, the next one automatically starts playing * **Fair system**: Everyone gets to enjoy music equally **What to expect:** 1. User A adds Song 1 (now playing) 2. User B adds Song 2 (waiting) 3. User C adds Song 3 (waiting) 4. Song 1 ends → Song 2 plays → Song 3 plays **This is the intended design, so if you think "control is getting chaotic," check if other users are adding music.** ### Channel permissions explained **Owner permissions:** * Modify channel settings * Invite and remove members * Add and delete playlists * Delete the channel **Member permissions:** * Search and add music * View currently playing music * View playlists * Cannot manage members or change settings **Having permission issues?** 1. **Verify your role** * Check your role in the channel (Owner or Member) * Contact the owner if you need different permissions 2. **No owner available (Ghost Channel)** * Ghost channels have most features restricted * See [Ghost Channel information](https://docs.bgms.live/en/faq.md#what-is-a-ghost-channel) for details **If you need permission changes, ask your channel owner.** ## Technical Support ### I have more questions Please contact [cs@bgms.live](mailto:cs@bgms.live). ## Feature Suggestions ### I want to suggest a new feature Send feature suggestions to [cs@bgms.live](mailto:cs@bgms.live)! 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